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MEDIA CENTRE
Ulferts has joined the Mystery Shoppers Programme (MSP) organized by Hong Kong Retail Management Association (HKRMA) these years, after the 4 consecutive assessment period, this year Ulferts has be awarded “Service Retailer of the Year” in Furniture & Home Accessories Category again.
There are 147 brands participating in this programme in 2019, 5 of them are from Furniture & Home Accessories Category, including Simmons, Giormani, Pricerite and TMF, apart from Ulferts. HKRMA has appointed professional mystery shoppers to conduct 28 showroom visits, to assess the all-round service performance of the showrooms. From shopping site housekeeping, staff appearance, staff assistance and proactiveness, merchandise/ service knowledge, objection handling, to after sales service, team spirit and customer’s leaving, every section are being rigorously assessed and it requires high level of consistency in service performance among all frontline staff and showrooms. This award proves the service excellence of Ulferts and it has been a great recognition to the Company.
